Image created with AI.
ERP systems (enterprise resource planning systems) are often complex, leading to many questions from users. Unfortunately, finding answers in the system documentation is difficult and time-consuming. As a result, users often turn directly to an ERP specialist.
We created a chatbot that quickly answers questions regarding the use of the ERP system. To make the instructions easier for the user to understand, we added images of the system. This made following step-by-step instructions even more convenient for the user.
Since finding and understanding information has been made very simple for the system user, fewer support requests reach specialists. ERP system specialists have more time to focus on other tasks.
You can “reprogram” your AI solution simply by updating prompts. Rules and instructions are managed using natural language.
After updating a prompt, you can automatically test the AI’s performance across large datasets to ensure quality.
Usage statistics reveal which parts of your company’s information need to be updated or expanded.
The automation created for you will be hosted in the company’s cloud server – this way, business secrets and sensitive data are securely protected.
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