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IIZI insurance broker mediates offers from many different insurance companies. Customers call and write constantly to inquire about insurance terms. Often, terms and conditions are long and complex, requiring a lot of time for customer service agents to find the necessary answers. There are 30-40 customer service representatives working at IIZI.
We created a chatbot that analyzes and compares the conditions of insurance companies and finds the necessary clauses.
Customer service representatives no longer have to work through long insurance terms line by line, and customers receive answers faster.
You can “reprogram” your AI solution simply by updating prompts. Rules and instructions are managed using natural language.
After updating a prompt, you can automatically test the AI’s performance across large datasets to ensure quality.
Usage statistics reveal which parts of your company’s information need to be updated or expanded.
The automation created for you will be hosted in the company’s cloud server – this way, business secrets and sensitive data are securely protected.
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