Terms of Sale

1. Seller

The seller and provider of the training services is:

• Tehisintellekt OÜ (“we”, “Tehisintellekt”)
• Estonian business registry code: 16967299
• VAT number: EE102729140
• Registered address: Jalgpalli 1, 11312 Tallinn, Eesti
• Tartu office: Narva mnt 18, 51009 Tartu
• E-mail: info@tehisintellekt.ee
• Phone: +372 5886 9046
• Member of the board: Eneli Eljand

2. Definitions

• Online store - the course ordering environment at tehisintellekt.ee.
• Open course - a course with a fixed date and time, to which individual participants can register.
• In-house course - a course agreed with a single customer and delivered to that customer’s team on a chosen date, either online or at the customer’s premises.
• Customer - the person or company placing the order and liable for payment.
• Participant - the person attending the course. The participant and the customer may be different people.
• Consumer - a natural person ordering a course outside their economic or professional activity.
• Business customer - a legal person or sole trader ordering a course in the course of their economic or professional activity.

3. Scope

These terms apply to every order placed through the online store. The version applicable to an order is the one in force when the order was placed; the date of the current version is shown at the top of this page.

For larger training programmes, public procurements and long-term cooperation we may conclude a separate written agreement. In the event of a conflict the separate agreement prevails and these terms supplement it.

These terms do not apply to custom AI development and consulting services, which are always agreed under a separate contract.

Our training organisation principles describe how the training itself is organised - admission, delivery, completion requirements and the learner’s rights and obligations - and apply to all of our continuing-education courses. The financial terms of a place bought in the online store (payment, cancellation, refunds) are set out here, and in the event of a conflict these terms prevail.

4. Course information, prices and VAT

Each course page states the content, duration, level, delivery format, language and price. Duration is given in hours including breaks. Where a course description states its volume in academic hours, one academic hour equals 45 minutes.

All prices are in euros. Training is a VAT-taxable service - the exemption in § 16(1)(6) of the Estonian Value Added Tax Act does not extend to training provided for commercial purposes. The VAT rate is 24%.

• Open course prices are per participant and include VAT.
• In-house course prices are for the whole group and are shown excluding VAT - VAT is added at checkout. The price depends on the number of participants according to the price bands on the course page.

An on-site in-house course may carry a travel cost. It is calculated from our Tallinn office to the venue and back, and is shown as a separate line before you confirm the order. No travel cost is added within Tallinn.

Every amount that makes up the order - course fee, travel cost, discount and VAT - is shown in the cart and in the order summary before payment. No other charges are added.

A discount may come from a promotional code or from a partner agreement. Only one discount applies per order - where more than one would apply, the one more favourable to the customer is used. Discounts are calculated on the course fee, not on the travel cost.

We may change our prices. A price change does not affect orders already confirmed.

5. Placing an order and conclusion of the contract

To place an order, choose the course, delivery format, language, date and number of participants, add the course to the cart, enter the customer and participant details, accept these terms and choose a payment method.

The contract is concluded when you have paid for the order, or have chosen to pay by invoice and we have confirmed the order by e-mail. We send the confirmation to the e-mail address given in the order - that e-mail is the confirmation of the contract on a durable medium.

Placing an order reserves a place for you. If payment does not arrive, the reservation is released automatically: after a short waiting period for bank-link and card payments, and after the invoice due date has passed for payment by invoice. A released place is offered to the next customer.

The customer is responsible for the accuracy of the details provided. We are not responsible for a confirmation, invoice or course link that does not arrive because of an incorrect e-mail address. If no confirmation arrives, check your spam folder and contact us.

For open courses, participant details are provided at checkout. For in-house courses we ask for the participant list at least 3 working days before the course if you would like completion confirmations for participants.

6. Payment

There are two ways to pay in the online store:

• Bank link or card payment. Payments are intermediated by ESTO AS. The payment takes place in the payment provider’s secure environment outside our store - we neither see nor store your card or bank details.
• By invoice (intended primarily for business customers). We send the invoice by e-mail. The payment term is 5 days from the invoice date unless the invoice states otherwise. Please use the reference number shown on the invoice.
• Courses spanning several months. Where a course runs across more than one calendar month, we may invoice at the end of each calendar month for the hours held that month. In that case confirmation of the place does not depend on the full fee being paid in advance, and this is stated both on the course page and in the order confirmation.

If an invoice is not paid by the due date, we may charge default interest at the statutory rate and may withhold confirmation of the place or refuse admission to the course until the invoice has been paid.

With regular customers and partners we may agree that the place is confirmed immediately on ordering and the invoice is paid later. Where that applies, it is shown at checkout and the invoice is sent by e-mail as usual.

7. Delivery of the course

For online courses we send the joining link and instructions by e-mail before the course. Each participant needs a computer, a stable internet connection, speakers or headphones and a microphone. Because of the hands-on exercises, a smartphone is not suitable for attending.

For on-site courses the customer provides the training room, a screen or projector and an internet connection, unless agreed otherwise.

Where a course description states a valid software licence as a prerequisite (for example Microsoft 365 Copilot), each participant’s licence must be active before the course starts. Missing licences are not grounds for cancelling the course and do not give a right to a refund.

We may postpone or cancel a course if there are too few registrations to run it, if the trainer falls ill, or if another obstacle beyond our control arises. In that case we offer an alternative date, a place on another course, or refund the full amount paid within 14 days. We do not compensate other losses, such as a participant’s travel or accommodation costs.

We may replace the trainer with a trainer of equivalent competence. The content and volume of the course do not change as a result.

The start times available for an on-site course may be limited by the trainer’s travel time to the venue. The store shows only those start times that are actually feasible on the chosen date.

8. Changes and cancellation

Please notify us of cancellations and changes in writing at info@tehisintellekt.ee. Deadlines are counted from the moment the notice reaches us.

Business customers. An order placed on behalf of a company, institution or other legal person is subject to the same scale as our training organisation principles, whether the course is in-house or an open course: if notice reaches us at least 14 days before the course starts we refund 90% of the order total; 3-13 days before, 50%; less than 3 days before, or on non-attendance, the fee is not refunded. The contract is concluded at the point described in “Placing an order and conclusion of the contract”; until then the automatic release of the reservation described in that same section applies. Substituting a participant is always free and rescheduling is possible by agreement.

Consumers. An order placed by a private individual is subject to the table below, in addition to the statutory right of withdrawal - see “Consumer right of withdrawal and its exceptions”.

• Substituting a participant is always free, for business customers and consumers alike. Just tell us the new participant’s name before the course starts.
• No cancellation fee applies if the course is cancelled or postponed by us (see “Delivery of the course”). This holds for every customer.
• If the number of participants changes, the price is recalculated according to the price bands on the course page. Please tell us about a reduction at least 7 days before the course. For a business customer a reduction is possible by agreement.
• Moving to a new date is free once for a consumer, provided the notice reaches us at least 14 days before the course and we can find a suitable free date. For a business customer it is by agreement.
• Travel cost is payable in the same proportion as the course fee.

This section does not limit a consumer’s statutory right of withdrawal - see “Consumer right of withdrawal and its exceptions”.

9. Consumer right of withdrawal and its exceptions

A consumer has the right to withdraw from a distance contract within 14 days without giving a reason (§ 56 of the Estonian Law of Obligations Act). The period starts on the day the contract is concluded.

The law also sets out situations in which there is no right of withdrawal (§ 53(4) of the Law of Obligations Act). Two of these are relevant to training courses:

• A fully performed service (§ 53(4)(1)) - the right of withdrawal ends on full performance of the service where the consumer has expressly agreed that performance may begin before the withdrawal period ends and has acknowledged that this ends the right. We record with each consumer order whether the course started inside the withdrawal period, and which version of these terms was accepted when it was placed.
• Digital content (§ 53(4)(7¹)) - course recordings and digital learning materials not supplied on a physical medium, where you have consented to delivery beginning before the withdrawal period ends.

Where the right of withdrawal does apply, send your withdrawal notice by e-mail to info@tehisintellekt.ee. You may use the model form in the next section, but you do not have to - an unambiguous statement is enough. We refund the full amount paid within 14 days of receiving the notice, using the same payment method you used. If, at your express request, performance of the service had already begun, we may deduct an amount proportionate to the service already provided.

Regardless of whether the right of withdrawal applies, we always apply the cancellation terms in “Changes and cancellation”. In practice these are often more favourable to a consumer than the statutory minimum.

10. Model withdrawal form

Using this form is not obligatory. Complete it and send it by e-mail to info@tehisintellekt.ee.

To: Tehisintellekt OÜ, Jalgpalli 1, 11312 Tallinn, Estonia, info@tehisintellekt.ee - I hereby give notice that I withdraw from my contract for the following course: [course name and date]. Order number: [number]. Ordered on: [date]. Consumer’s name: [name]. Consumer’s address: [address]. Date: [date].

11. Materials, recordings and copyright

Learning materials are shared in the way stated on the course page - for some courses they are sent in advance, for others during or after the course.

Copyright in the course materials, slides, exercise files and recordings belongs to Tehisintellekt OÜ or to the respective rights holder. A participant may use the materials for their own professional purposes and internally within the customer’s organisation.

Publishing, reselling or sharing the materials or a recording outside the customer’s organisation, or using them to deliver your own training, is not permitted without our written consent.

Participants may not record the course without prior agreement. If we record a course, we tell participants before the recording starts.

12. Certificate and confirmation

A participant who attends at least 80% of the contact hours and passes the assessment receives a certificate; otherwise we issue a confirmation of participation. Both state the participant’s name, the course title, its volume and the date it took place. Because the confirmation has to identify the participant unambiguously, we need each participant’s Estonian personal identification code. For an open course it is required when the order is placed, and the order form validates it. For an in-house course no participant details are collected at order time - we ask for the participant list, with the codes, before the course, if you would like confirmations issued. If a participant does not have an Estonian personal identification code, write to info@tehisintellekt.ee before placing the order. How we process the code is described in our privacy policy.

Tehisintellekt OÜ is a registered provider of continuing education - the notice of economic activities has been filed with the Estonian Education Information System (EHIS). We therefore issue a continuing-education certificate within the meaning of the Estonian Adult Education Act, and a private individual may claim the training cost as an income-tax deduction. The difference between a certificate and a confirmation, and the conditions for each, are set out in our training organisation principles.

13. Complaints

If a course did not match the description on its page, or the service was otherwise defective, tell us as soon as possible by e-mail at info@tehisintellekt.ee. A consumer may rely on a defect within the period provided by law.

Please include in your complaint:

• your name and contact details;
• the order number and the date the order was placed;
• the course title and the date it took place;
• a description of the defect;
• the resolution you are seeking (for example attending again, a price reduction or a refund).

We reply to complaints in writing within 15 days. If a resolution takes longer, we will tell you why and give a new deadline.

14. Liability

We are liable for direct financial loss caused by a breach of contract. For business customers our liability is limited to the total of the order concerned and we are not liable for indirect loss (lost profit, business interruption, loss of data). This section does not limit our liability towards consumers under the law.

Training is an educational service. We do not guarantee a specific commercial or professional outcome and are not liable for decisions a participant or customer makes on the basis of what was taught. Output from AI tools must always be checked before it is relied on in work decisions.

Non-performance is excused where it results from force majeure - circumstances a party could neither influence nor reasonably foresee.

15. Personal data

To fulfil an order we process the personal data of the customer and the participants. Which data, for what purpose, for how long and to whom it is disclosed is set out in our privacy policy. Cookies used on the website are described in the cookie policy.

16. Dispute resolution

If a problem arises with an order, contact us first - most situations are resolved directly and quickly.

If no agreement is reached, a consumer may turn to the Estonian Consumer Disputes Committee out of court: Tarbijavaidluste komisjon, Endla 10a, 10122 Tallinn, Estonia, avaldus@komisjon.ee, +372 620 1707, komisjon.ee. The procedure is free of charge for both parties.

For cross-border disputes, help is available from the European Consumer Centre and from the European Commission’s directory of out-of-court dispute resolution bodies at consumer-redress.ec.europa.eu. The EU ODR platform was discontinued on 20 July 2025 and is no longer in use.

Out-of-court resolution is not mandatory. If no agreement is reached, disputes are settled by Harju County Court.

17. Changes to these terms and governing law

We may amend these terms. Amendments apply prospectively and do not change the terms of a contract already concluded to the customer’s detriment. The date of the current version is shown at the top of this page.

The contract and these terms are governed by Estonian law. In the event of a conflict between the Estonian and English texts, the Estonian text prevails.