Customer service representatives must prepare suitable offers based on sales manuals and customer profiles. A lot of time is spent on manual summarizing, moving between different systems, and drafting emails.
We created an AI assistant that summarizes the customer profile based on the information provided, selects two suitable electricity contract (or other service) offers, and automatically drafts an email that the representative can review and edit before sending. The interface allows for inputting key data points during the conversation so that the AI can adjust offers in real time.
Customer service representatives spend less time copying data and manually drafting emails. The automatic email draft module helps reduce errors and speeds up communication, ultimately increasing customer satisfaction and allowing for serving more clients in the same amount of time.
You can “re-program” the automation by changing the prompts. Changing rules and response instructions takes place in natural language.
After changing the prompt, you can automatically test the quality of the automation on a larger set of examples.
From usage statistics, you can see which parts the automation struggles with and decide whether to add more information, change prompts, or modify processes.
The automation created for you will be hosted in the company’s cloud server – this way, business secrets and sensitive data are securely protected.
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