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The University of Tartu's IT department provides support for nearly 14,000 students and 4,000 staff members. Helpful guide material (link guide material), has been created for the university family, where everyone could find a solution to their problem themselves. Yet, support staff receive numerous help requests and questions every day.
We developed a chatbot that uses existing support guides to provide instant answers to user questions. Users no longer have to search through massive amounts of information themselves or wait for feedback from support. The chatbot responds quickly and references the location in the guide, allowing the user to read further if desired.
In addition, we developed a system for the University of Tartu that analyzes user questions and answers by topic. This real-time report allows the IT support team to see which topics need more explanation, simplification, or additional content.
The support staff's time is freed up from answering repetitive inquiries and calls. IT support identifies which topics need clarification, simplification, or content updates.
IMRE LALL
University of Tartu,
Head of IT Services
Working with Tehisintellekt OÜ has been very smooth and has truly broadened our horizons. Their project management is professional, and the work they deliver is of high quality.
You can “reprogram” your AI solution simply by updating prompts. Rules and instructions are managed using natural language.
After updating a prompt, you can automatically test the AI’s performance across large datasets to ensure quality.
Usage statistics reveal which parts of your company’s information need to be updated or expanded.
The automation created for you will be hosted in the company’s cloud server – this way, business secrets and sensitive data are securely protected.
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