A virtual assistant, like a custom ChatGPT for business, is a valuable tool that supports employee workflows, improves efficiency, and aids decision-making. Below, we look at how a virtual assistant can be used across various company functions and the quantitative benefits it can bring.
Human Resources (HR) Department
How to use? HR can use a virtual assistant to find information on employee benefits, vacation policies, or recruitment processes. It can also answer employee questions about leave or employment contracts.
What are the benefits? A virtual assistant reduces the workload for HR staff by handling common inquiries. Automation can reduce HR department time spent by up to 56% (McKinsey & Company, 2020), freeing up time for high-value activities like strategic planning and employee development.
Marketing and Sales Teams
How to use? Teams can use a virtual assistant to quickly find information about products, services, or marketing strategies. It can also assist in customer communication by answering questions or providing info.
What are the benefits? Using a virtual assistant can improve team performance by helping them find necessary information faster. Additionally, customer satisfaction may increase due to faster and more accurate responses. Using AI can increase sales revenue by up to 30% (Gartner, 2020).
Customer Support Teams
How to use? Support teams can use a virtual assistant to quickly find solutions to customer problems or queries. This includes searching for product details, services, or policies.
What are the benefits? Increased efficiency and improved customer satisfaction are the main advantages. Companies using AI-based support solutions can reduce response times by 30–50%, while boosting customer loyalty and satisfaction (Statista, 2021).
Product Development Teams
How to use? Development teams can use a virtual assistant to find information on processes, codebases, or project management. For example, it can help find details on specific technologies, techniques, or requirements.
What are the benefits? A virtual assistant can speed up the development process and improve performance by helping developers find information faster. According to research, developers spend up to 42% of their time searching for information (Stripe, 2018), highlighting the potential for significant time savings.
